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Health and safety

Nautilus helplines support members through Covid crisis

31 March 2021

Nautilus International's emergency helpline service, Nautilus 24/7, saw a huge increase in calls during 2020 due to coronavirus concerns.

In 2020, it assisted members with 774 new cases, representing a 145% increase compared to 2019, helping a total of 2,084 seafarers with legal and career issues.

Nautilus 24/7 is unable to assist with health and mental wellbeing, so to fill this gap Nautilus has now partnered with Endsleigh Insurance to provide members with access to a free 24-hour helpline and membership assistance programme provided by Health Assured.

Health Assured is experienced in working with membership organisations. It currently supports more than 12 million individuals and has a network of 1,600 counsellors.

Health Assured services

The Health Assured programme incorporates the emergency helpline service, covering members, their partners and dependants – a valuable addition for seafarers who are away from their families, especially with the travel disruptions due to Covid.

The service includes:

  • Helpline counselling support: Counsellors are available to talk about your concerns, listen, provide guidance and suggest useful resources
  • Legal information: advice is available to manage financial worries, including debt management, accountancy, consumer and property disputes and much more
  • Medical information: Qualified nurses are available to provide advice on medical and health advice
  • CBT online: CBT self-help modules are available, including advice videos from leading qualified counsellors

To sign up for Health Assured services, please contact to receive your code for login at

To sign up for Health Assured services, please contact to receive your code for login at


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